![]() If there is any problem with Basic OS information, you will get a diagnostic code "0x00010001" when running Diagnostic tool. Please make sure port 443 is not blocked by your firewall. On-premise Gateway and Relay port: 443 (default) If you need a cross-firewall remote session, please prepare a public IP address for the Splashtop Center, or set port forwarding from the public IP to private IP in your firewall.
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